If a student is departing from PCA, the SYS-provided Chromebook and power supply will be returned via an automated process.
Step 1: Wait for Your Return Shipping Kit
You don't need to purchase a box or shipping label—we send one to you!
Once the withdrawal or graduation is initiated by PCA, the parent/guardian email address on file will receive an automated notification from SYS letting them know an empty return kit is on its way. If a family instead prefers to drop off the device at the PCA office, that can be indicated on the ticket and information will be provided to complete the return this way.
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UPS will send a separate email with tracking info within 2 business days to the same parent/guardian email. Kits typically arrive in 5 business days but may take over a week for delivery.
Step 2: Pack and Ship Your Device
Once your empty return kit arrives, follow these quick steps:
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Place the device and charger inside the box.
If you prefer to drop off the box at the PCA Office instead of shipping, please indicate so by responding to the automated ticket from SYS Device Support.
- To ship the return box:
- Apply the pre-printed UPS return shipping label included in the kit.
- Hand the sealed box to any authorized UPS drop-off location or UPS driver.