If your Chromebook's touchscreen has stopped responding, try the quick troubleshooting steps below.
Perform a Hardware Reset (Hard Reset)
A hard reset reboots your Chromebook’s internal hardware controllers (including the digitizer layer behind the screen) without deleting any of your personal files.
Turn off your Chromebook completely.
Press and hold the Refresh key ⟳ on the top row of your keyboard.
While holding Refresh ⟳, tap the Power button ⏻.
Release the Refresh key ⟳ once the Chromebook powers back on, then test the touchscreen.
Quick Tips for Best Touch Response
Clean & Dry Hands: Ensure your hands and the screen are clean and dry, as moisture can interfere with touch detection.
Avoid Multi-Touching: Avoid tapping multiple points on the screen at once or pressing buttons repeatedly if the system is experiencing minor lag.