If you are locked out of your windows laptop (e.g. "The password is incorrect. Try again."), follow the instructions below based on whether you need to reset your Password or your PIN.
Option 1: Reset your password yourself
You can reset your account password at any time using the Microsoft Authenticator app on your phone. Additionally, you can do so using the following steps.
Go to www.office.com on any secondary device (like a phone or another computer).
Click Sign in in the top-right corner and enter your staff email.
Click "Forgot password?" under the login prompt.
Enter your email address and solve the security CAPTCHA on the screen.
Open the Microsoft Authenticator app on your phone and select your school email account.
Approve the push notification or enter the 6-digit OTP code shown in the app.
Create and confirm your new password.
Go back to your windows device and login using your new password.
Option 2: Need to reset your PIN?
Note: Teachers and local staff cannot reset device PINs.
If you have forgotten your Windows PIN (or if self-service password reset isn't working for you), please contact SYS Device Support.