If your laptop is physically damaged or not responding after following various troubleshooting steps, you may need to return your device.
Some instances of damage could be:
- Accidental laptop damage due to dropping/stepping on/falling or other physical issue.
- Liquid damage/spilling.
- Popped keys on keyboard track.
- Unresponsive screen (blue or black frozen screen).
- Cracked (spiderweb) screen.
Please reach out to SYS Device Support to begin troubleshooting and confirm if a device replacement is required. Once confirmed, an automated email with tracking information is generated and sent to your staff email on file so you can track shipment times and location status with UPS.